1. Introduction
Welcome to HotNCool. These Terms & Conditions govern your use of our website and the services we provide. By accessing our website or engaging our services, you agree to be bound by these Terms & Conditions.
2. Company Information
HotNCool
117 Cobden Street
Walsall, WS1 4AEPhone: 0330 133 0800
Email: info@hotncool.co.uk
We provide air conditioning, refrigeration, ventilation, maintenance, installation, and repair services to domestic and commercial customers.
3. Quotations and Estimates
- All quotations are provided free of charge unless otherwise stated.
- Quotations are valid for 30 days from the date of issue.
- Prices may be subject to change if the scope of work changes after the quotation has been issued.
- Additional work requested by the customer may incur additional charges.
4. Bookings and Appointments
- Customers are responsible for providing accurate information regarding the work required.
- Appointment dates and times are estimates and may change due to unforeseen circumstances.
- We will make reasonable efforts to notify customers of any delays.
5. Payments
- Payment terms will be specified on the quotation or invoice.
- Payment must be made within the stated period.
- We reserve the right to charge interest on overdue invoices in accordance with applicable UK legislation.
- Ownership of any equipment supplied remains with HotNCool until full payment has been received.
6. Installation Services
- Customers must provide safe and reasonable access to the property.
- Any necessary permissions or approvals must be obtained by the customer before work begins.
- Installation times may vary depending on site conditions and equipment availability.
- Upon completion, customers should inspect the work and report any concerns promptly.
7. Repairs and Maintenance
- We will use reasonable skill and care when carrying out repairs and maintenance.
- While we aim to diagnose and resolve faults accurately, certain defects may only become apparent during repair work.
- Additional faults discovered during repairs may require further work and charges.
- We cannot guarantee that older systems will be repairable or economically viable to repair.
8. Customer Responsibilities
- Provide accurate information.
- Ensure safe access to the property and equipment.
- Remove valuables or fragile items from work areas where possible.
- Notify us of any known hazards before work begins.
- Follow maintenance and operating instructions provided after installation or repair.
9. Warranties
- Manufacturer warranties apply to equipment supplied where available.
- Our workmanship is covered by any warranty period specified in your quotation or invoice.
- Warranty claims may be rejected where equipment has been misused, altered, neglected, or serviced by unauthorised third parties.
- Normal wear and tear is excluded from warranty coverage.
10. Limitation of Liability
- We shall not be liable for indirect, incidental, or consequential losses.
- We shall not be responsible for losses resulting from delays outside our reasonable control.
- Our total liability shall not exceed the amount paid by the customer for the specific service giving rise to the claim.
Nothing in these Terms excludes liability for death, personal injury caused by negligence, fraud, or any liability that cannot legally be excluded under UK law.
11. Emergency Call-Out Services
- Emergency call-out services are subject to availability.
- Additional charges may apply for out-of-hours, weekend, or holiday attendance.
- Charges will be communicated where reasonably possible before attendance.
12. Cancellation Policy
- Customers should give at least 24 hours' notice when cancelling an appointment.
- We reserve the right to charge for missed appointments or late cancellations where costs have already been incurred.
- Custom-ordered equipment may be non-refundable once purchased.
13. Website Use
- Not to misuse the website.
- Not to introduce viruses or malicious software.
- Not to attempt unauthorised access to our systems.
- Not to copy or reproduce website content without permission.
14. Intellectual Property
All website content, including:
- Text
- Graphics
- Logos
- Images
- Design elements
remains the property of HotNCool unless otherwise stated and may not be reproduced without written permission.
15. Privacy
Your use of our website is also governed by our:
Please review these documents to understand how we collect and use your information.
16. Force Majeure
We shall not be liable for delays or failures caused by events outside our reasonable control, including:
- Severe weather
- Natural disasters
- Power outages
- Supply chain disruptions
- Industrial disputes
- Government restrictions
17. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
18. Contact Information
If you have any questions regarding these Terms & Conditions,
please contact:HotNCool
117 Cobden Street, Walsall, WS1 4AE
Phone: 0330 133 0800
Email: info@hotncool.co.uk