Privacy Policy
1. Introduction
Welcome to HotNCool (“we”, “our”, “us”). We are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, request our services, or otherwise interact with us.
2. Our Details
HotNCool
117 Cobden Street
Walsall
WS1 4AE
Phone: 0330 133 0800
Email: info@hotncool.co.uk
If you have any questions about this Privacy Policy or how we process your personal data, please contact us using the details above.
3. Information We Collect
We may collect and process the following information:
Information You Provide
Name,
Email address,
Telephone number
Property address,
Company name (where applicable),
Details of your enquiry or service request,
Any information you provide through contact forms, emails, or phone calls
Technical Information
When you use our website, we may automatically collect:
IP address,
Browser type and version,
Device information,
Pages visited,
Date and time of visits,
Website usage statistics.
4. How We Use Your Information
- Respond to enquiries
- Provide quotations and services
- Arrange installations, maintenance, and repairs
- Manage customer relationships
- Process payments and invoices
- Improve our website and services
- Send service updates and important communications
- Comply with legal obligations
5. Marketing Communications
If you subscribe to our newsletter or agree to receive marketing communications, we may send you information about our services, offers, and updates.
You can unsubscribe at any time by:
- Clicking the unsubscribe link in emails; or
- Contacting us directly.
6. Sharing Your Information
- Professional advisers
- IT and website service providers
- Payment processors
- Regulatory or legal authorities where required by law
7. Data Security
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
8. Data Retention
- Provide our services
- Meet legal and accounting obligations
- Resolve disputes
- Enforce agreements
9. Your Rights
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to certain processing activities
- Request transfer of your data
- Withdraw consent where processing is based on consent
10. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies separately.
11. Children's Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the updated revision date.
13. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:HotNCool
117 Cobden Street, Walsall, WS1 4AE
Phone: 0330 133 0800
Email: info@hotncool.co.uk